A 5-star pre-arrival journey that eliminates front-desk queues.
Guide guests through mobile registration, biometric ID validation, signed house rules, damage waivers, and automated smart lock PIN delivery before they ever arrive on property.
The 5 Core Modules of Guest Experience
Every step connects into your PMS so staff never have to manually copy data, issue keys, or chase unverified guests.
Digital Check-In Flow
15-step customizable mobile onboarding: arrival time confirmation, contact collection, guest agreements, and instant confirmation.
Biometric Guest Verification
AI government ID validation (passports, driver's licenses) paired with 3D facial selfie liveness to prevent credit card fraud and chargebacks.
Deposit & Damage Waivers
Give guests the choice between a traditional card authorization hold or a non-refundable €25-€49 protection waiver that converts to direct profit.
Conditional Access Release
Smart door PINs and mobile keys are strictly withheld until verification is approved, deposit secured, and checkout rules acknowledged.
Guest Web Dashboard
Zero-download web app for guests featuring one-tap WiFi connection, house manual guides, parking instructions, and local curated perks.
Two-Way PMS Synchronization
Guest IDs, check-in timestamps, and signed agreements automatically write back to your PMS reservation notes and folios.
Better arrivals for guests.
Better operations for your team
Frequently Asked Questions
Everything you need to know about implementing frictionless pre-arrival workflows.
Do guests need to download an app from the App Store or Google Play?
What happens if a guest fails ID verification?
Can I customize the check-in questions per property?
How do door lock codes get generated and delivered?
Start with Core. Add Pro when you're ready.
Automate check-in and messaging from day one. Add enhancements when it makes sense. Your rules. Your revenue.
